1. Order Cancellation
- Orders can be cancelled before they are packed or shipped.
- Once shipped, cancellation may not be possible and return flow may apply instead.
- For cancellation help, contact support immediately with your order number.
2. Return Eligibility
Return eligibility may vary by product type and is shown on the product page. Returned products must be unused, with original tags, invoice, and packaging unless otherwise stated. Return requests must be raised within 7 days from delivery.
3. Return Rejection Cases
- Used, damaged, altered, or washed products.
- Missing tags, accessories, invoice, or original packaging.
- Requests raised after the allowed return window.
4. Refund Timeline
- After approval, refunds are initiated to the original payment method.
- Online payment refunds usually reflect within 5 to 7 business days.
- Bank processing time can vary by card issuer or bank.
5. Failed or Duplicate Payments
If money is debited but order confirmation fails, the amount is usually auto-reversed by your bank within standard banking timelines. Please contact us if reversal is delayed.
6. Shipping Charges on Returns
Shipping charge treatment for returns depends on the reason and product category. The final outcome is determined after return quality check.
7. Related Policies
8. Grievance and Contact
For refund or cancellation complaints, contact Grievance Officer MD WAQUAR ANWAR at support@belgiumbags.com. We aim to respond within 48 hours. You can also use the Support page.